Terms & Conditions — ea9999

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context otherwise requires:

• "ea9999", "we", "us", or "our" refers to ea9999 and its affiliated operating entities responsible for the platform accessible at ea9999.app.
• "Platform" means the ea9999 website, mobile web application, and all associated services, games, and betting products made available at ea9999.app and any mirror or alternative access URLs communicated by ea9999 through official channels.
• "Player", "you", or "your" refers to any individual who accesses, registers on, or uses the ea9999 Platform in any capacity.
• "Account" means the individual player account opened and maintained on the Platform in accordance with these Terms & Conditions.
• "BDT" means Bangladeshi Taka (৳), the primary account currency of the Platform.
• "Game Providers" means third-party software studios whose games are made available through the Platform, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• "Bonus Funds" means any promotional credit, matched deposit bonus, free spins value, cashback credit, or similar incentive granted by ea9999 to a Player's Account subject to applicable wagering requirements.
• "Wagering Requirement" means the number of times Bonus Funds (or the sum of Bonus Funds plus the qualifying deposit) must be wagered on eligible games before a withdrawal of derived winnings may be requested.
• "KYC" means the Know Your Customer identity verification process required by ea9999 before processing withdrawals above specified thresholds or upon request at ea9999's reasonable discretion.

2. Acceptance of Terms

By accessing the Platform, creating an Account, or placing any bet or wager on ea9999, you unconditionally accept and agree to be legally bound by these Terms & Conditions, together with ea9999's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree to any provision of these Terms & Conditions, you must cease using the Platform immediately.

These Terms & Conditions constitute the entire agreement between you and ea9999 with respect to your use of the Platform and supersede all prior communications, representations, or agreements between the parties relating to the same subject matter.

ea9999 reserves the right to amend these Terms & Conditions at any time. Your continued use of the Platform following publication of any amendment constitutes acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically. The most current version is always accessible at ea9999.app/terms-conditions.

3. Eligibility & Age Verification

Use of the ea9999 Platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times during their use of the Platform:

• You are a natural person aged 18 years or older. ea9999 strictly prohibits the use of its services by minors. Providing false information regarding your age constitutes a material breach of these Terms & Conditions and will result in immediate Account suspension and forfeiture of any balance.
• You are accessing the Platform in a jurisdiction in which online casino gaming and sports betting are not explicitly prohibited under applicable law.
• You are not acting as an agent for or on behalf of any other person when registering or transacting on the Platform.
• You are not a current or former employee, contractor, director, or officer of ea9999 or any of its affiliated entities, nor a close family member of any such person.
• You are not subject to any self-exclusion order, whether self-imposed through ea9999's own responsible gaming tools or mandated by any external authority.

ea9999 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory documentation within a reasonable period specified by ea9999 will result in suspension of the Account and withholding of any pending withdrawals until verification is completed.

4. Account Registration

To access the full range of ea9999's services, you must register a Player Account. The following conditions apply to Account registration and maintenance:

• One Account per Player. Each individual may hold only one Account on the Platform. The opening of duplicate or multiple Accounts by a single individual is strictly prohibited and may result in the suspension of all associated Accounts and forfeiture of balances.
• Accurate Information. You must provide truthful, accurate, and complete information at the time of registration and must promptly update your Account information if any details change. ea9999 accepts no liability for losses arising from your failure to maintain accurate account information.
• Mobile Number Verification. Registration requires a valid Bangladeshi mobile number for verification purposes. The mobile number provided must be owned and operated by you personally.
• Account Currency. All Accounts on the ea9999 Platform are denominated in Bangladeshi Taka (BDT). Account balances, deposits, withdrawals, bonus amounts, and wagering requirements are all expressed in BDT unless explicitly stated otherwise in a specific promotion's terms.
• Account Closure. You may request closure of your Account at any time by contacting ea9999 customer support. Any genuine real-money balance remaining in a closed Account will be returned to you via your registered payment method following completion of any applicable KYC requirements.

5. Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. ea9999 strongly recommends that you:

• Use a unique password not shared with any other online service.
• Never share your username or password with any third party.
• Log out of your Account at the end of each session, particularly on shared or public devices.
• Contact ea9999 support immediately at [email protected] if you suspect unauthorised access to your Account.

Any action taken on the Platform using your Account credentials — including bets placed, withdrawals requested, and bonuses claimed — will be treated as having been authorised by you unless you have notified ea9999 in writing of a security compromise prior to such action. ea9999 accepts no liability for losses incurred as a result of your failure to maintain the security of your login credentials.

6. Deposits & Withdrawals

6.1 Deposits

ea9999 accepts deposits in BDT via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (Nexus Pay), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Additional payment methods may be added or removed at ea9999's discretion with reasonable advance notice to Players.

Minimum and maximum deposit limits apply and are displayed at the time of each deposit transaction within the Platform cashier. Deposits are credited to your Account in real time under standard operating conditions. ea9999 does not charge a processing fee on deposits; however, your payment provider may apply their own transaction fees independently of ea9999.

6.2 Withdrawals

Withdrawals may only be made to a payment method registered in your own name and used for prior deposits where technically possible. ea9999 does not process withdrawals to third-party accounts under any circumstances. The following conditions apply to all withdrawal requests:

• You must have completed the applicable KYC verification process before your first withdrawal or any withdrawal exceeding the threshold specified in ea9999's current verification policy.
• Withdrawal requests are processed within four (4) hours for verified Accounts during standard operating hours aligned to Bangladesh Standard Time (BST, UTC+6). Processing times may extend during periods of high volume, system maintenance, or bank/mobile-operator downtime.
• Minimum withdrawal amounts apply and are displayed in the cashier at the time of the withdrawal request.
• ea9999 reserves the right to conduct additional security checks on withdrawal requests that trigger internal risk-management thresholds. Such checks may temporarily delay processing but will be completed as promptly as operationally feasible.

6.3 Refund Policy

Deposits are non-refundable once credited to your Account and used to place bets or wagers. Where a deposit has been credited to your Account but no bets have been placed, you may request a reversal within 24 hours by contacting [email protected], subject to any applicable payment provider reversal policies.

7. Bonuses & Promotions

ea9999 offers various bonuses and promotional incentives to eligible Players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms published with each individual promotion:

• Eligibility. Bonuses are available only to Players who have completed registration and, where specified, identity verification. ea9999 reserves the right to restrict bonus eligibility to new Players, specific player segments, or players in specific regions at its sole discretion.
• Wagering Requirements. All Bonus Funds are subject to wagering requirements that must be met in full before any winnings derived from Bonus Funds may be withdrawn. The applicable wagering requirement for each bonus is stated in that bonus's specific terms. Unless otherwise stated, wagering requirements apply to the sum of the bonus amount and the qualifying deposit amount.
• Eligible Games. Not all games on the Platform contribute equally toward wagering requirements. Contribution rates by game category are published in the individual promotion terms. Generally, slots contribute 100%, while table games, live casino, and sports bets may contribute at a lower rate or not at all toward bonus wagering requirements unless specified.
• Expiry. Bonus Funds and any associated wagering requirements expire within the time period stated in the individual promotion terms. Expired Bonus Funds and any winnings derived from them are forfeited without compensation.
• Abuse Prevention. ea9999 may withhold, cancel, or claw back bonuses where it determines, at its reasonable discretion, that a Player has engaged in bonus abuse, arbitrage betting, or any form of wagering designed to meet wagering requirements without genuine engagement with the Platform's gaming products.
• Withdrawal of Bonus Funds. Bonus Funds themselves are not withdrawable. Only real-money winnings converted from Bonus Funds after full satisfaction of applicable wagering requirements may be withdrawn, subject to any maximum bonus win caps stated in individual promotion terms.

8. Betting & Gaming Rules

All bets and wagers placed on the ea9999 Platform are subject to the following general rules. Specific rules for individual sports markets, casino games, crash games, and live dealer tables are published within those respective product sections of the Platform.

• Finality of Bets. Once a bet or wager is confirmed by the Platform, it is binding and cannot be amended or cancelled by the Player. ea9999 may, at its sole discretion, void a bet where it was accepted due to a manifest technical error or where the odds or outcome were incorrectly displayed due to a data feed error.
• Manifest Errors. If a bet is placed at odds that were clearly erroneous (for example, due to a data feed malfunction or human input error resulting in odds significantly divergent from the true market), ea9999 reserves the right to void such bets and return stakes to the Player's Account.
• Minimum and Maximum Stakes. Minimum and maximum stake limits apply to all betting products and are displayed within the relevant betting interface. These limits may vary by game, market, time of day, and Player account tier.
• Suspended Markets. ea9999 reserves the right to suspend any betting market at any time without prior notice. Bets placed on suspended markets prior to suspension will be settled in accordance with the applicable product rules. No bets may be placed on a suspended market.
• Game Provider Rules. For all casino, live dealer, and crash games, the rules of the relevant Game Provider apply in addition to these Terms & Conditions. In the event of any conflict between Game Provider rules and these Terms & Conditions with respect to a specific game, the Game Provider's rules will take precedence for that game's play mechanics, while these Terms & Conditions govern account, financial, and platform-level matters.

9. Prohibited Conduct

The following conduct is strictly prohibited on the ea9999 Platform and may result in immediate Account suspension, balance forfeiture, and permanent ban without prior warning:

• Providing false, misleading, or fraudulent information at any point during registration, KYC, or any other interaction with ea9999.
• Opening or operating more than one Account, whether under the same identity or a different identity.
• Using the Platform for money laundering, financing of unlawful activities, or any purpose that violates applicable law.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, manipulate game outcomes, or exploit Platform features in a way not intended for human players.
• Exploiting software bugs, technical vulnerabilities, or game errors to gain an unfair financial advantage. Any winnings obtained through exploitation of known or suspected bugs must be reported to ea9999 and will be forfeited.
• Engaging in any form of collusion with other players, game operators, or third parties to manipulate betting outcomes.
• Allowing a third party to access or operate your Account, whether for payment purposes, bet placement, or any other reason.
• Accessing the Platform using a VPN, proxy, or other IP-masking tool in a manner intended to circumvent geographic restrictions or account security controls.
• Using offensive, abusive, or threatening language in any communication with ea9999 staff or other Platform users.

10. Responsible Gaming

ea9999 is committed to promoting responsible gaming among all Players. The Platform provides a range of self-management tools accessible from your Account settings, including deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion. These tools are available at no cost and are activated immediately upon your request without any approval delay.

If you believe that your gambling habits may be causing harm to you or those around you, we strongly encourage you to review ea9999's dedicated Responsible Gaming page for detailed guidance and to contact our support team at [email protected]. The ea9999 support team is trained in responsible gaming procedures and will treat all such communications with strict confidentiality. Players must be 18 years or older to use the Platform. ea9999 operates a zero-tolerance policy with respect to underage gambling.

11. Intellectual Property

All content on the ea9999 Platform — including but not limited to text, graphics, logos, button icons, images, game interfaces, user interface design, software code, and the selection and arrangement of content — is the exclusive property of ea9999 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms & Conditions. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Platform without the prior written consent of ea9999.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ea9999 and its affiliated entities, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruption, even if ea9999 has been advised of the possibility of such damages.

The Platform is provided on an "as is" and "as available" basis. ea9999 makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free of harmful components. Scheduled and emergency maintenance may result in temporary Platform unavailability. ea9999 will endeavour to provide advance notice of scheduled maintenance where operationally feasible.

ea9999's aggregate liability to any Player for any claim arising out of these Terms & Conditions or the Player's use of the Platform shall not exceed the total amount of real-money deposits made by that Player to ea9999 in the thirty (30) calendar days preceding the event giving rise to the claim.

13. Amendments

ea9999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via a notice displayed on the Platform at login for a period of not less than seven (7) days prior to the amended terms taking effect. For changes required by applicable law or regulatory direction, amendments may take effect immediately upon publication.

The current version of these Terms & Conditions is always accessible at ea9999.app/terms-conditions. The version number and effective date displayed at the top of this document indicate the version currently in force. Archived prior versions are available upon written request to [email protected].

14. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. Any disputes between you and ea9999 that cannot be resolved through the Platform's customer support process shall be subject to binding arbitration in accordance with the arbitration rules applicable in the relevant jurisdiction, with proceedings conducted in the English language.

ea9999 makes no representation that the Platform or its services are appropriate or lawful for use in any jurisdiction other than those in which ea9999 actively operates. Players accessing the Platform from jurisdictions not serviced by ea9999 do so entirely at their own risk and are solely responsible for compliance with any applicable local laws.

15. Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the ea9999 Platform, please contact our customer support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, aligned to Bangladesh Standard Time (BST, UTC+6)
• Response time: Within 2 hours during peak BST hours for live chat; within 24 hours for email enquiries

All formal complaints must be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Account Username]". ea9999 will acknowledge receipt of formal complaints within 48 hours and provide a substantive response within 10 business days of receipt.