ea9999 Privacy Policy

1. Introduction

ea9999 operates the online casino and sports betting platform accessible at ea9999.app (the "Platform"). This Privacy Policy describes how ea9999 collects, processes, stores, shares, and protects the personal data of individuals who visit, register on, or interact with the Platform (collectively, "Players" or "you").

By accessing the Platform and creating an Account, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This Privacy Policy should be read alongside ea9999's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Together these documents govern your relationship with ea9999.

ea9999 is committed to handling your personal data with integrity, transparency, and care. We collect only the data that is genuinely necessary for the operation of the Platform and the delivery of services to Players in Bangladesh, and we do not sell or rent your personal information to third parties for their own marketing purposes under any circumstances.

2. Data Controller

For the purposes of this Privacy Policy, ea9999 is the data controller responsible for your personal information collected through the Platform. All questions, requests, and formal complaints regarding the handling of your personal data should be directed to:

• Email: [email protected]
• Subject line for data requests: "Data Privacy Request — [Your Account Username]"
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

ea9999 has designated a point of contact within the support team who is responsible for coordinating responses to data privacy enquiries. All requests will receive an acknowledgement within 48 hours and a substantive response within 30 calendar days.

3. Data We Collect

ea9999 collects personal data in several categories, each of which is described below:

3.1 Identity & Contact Data

• Full legal name
• Date of birth (for age verification purposes)
• Bangladeshi mobile phone number
• Email address
• Residential address (where provided during KYC verification)
• National ID or passport number (where submitted for identity verification)

3.2 Account Data

• Username and account identifier
• Account creation date and last login timestamp
• Account tier and VIP status
• Communication and notification preferences
• Responsible gaming settings (deposit limits, loss limits, self-exclusion status)

3.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet number (last four digits only after initial processing)
• Bank account details where applicable for bank transfer withdrawals (held in encrypted form)
• Transaction history: deposits, withdrawals, bonus credits, and wagering activity in BDT
• Withdrawal requests and processing status records

3.4 Technical & Usage Data

• IP address at time of registration and each login
• Device type, operating system, and browser version
• Screen resolution and language settings
• Pages visited, time spent on each page, click paths, and session duration
• Game sessions played: game title, provider, stake amounts, outcomes, and session duration
• Sports betting activity: markets selected, odds accepted, bet amounts, and settlement outcomes

3.5 Communications Data

• Records of support chat conversations, email exchanges, and complaint submissions
• Feedback and survey responses submitted voluntarily
• Promotion opt-in and opt-out records

3.6 KYC & Verification Documents

• Copies of government-issued identity documents (National ID, passport, or driving licence)
• Proof of address documents where requested
• Source of funds documentation where required by internal risk procedures

ea9999 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data unless directly relevant to a responsible gaming or self-exclusion request, in which case processing is limited strictly to the minimum necessary for that purpose.

4. How We Collect Data

ea9999 collects your personal data through the following channels:

Collection Method	Examples
Direct submission	Registration form, KYC document upload, deposit/withdrawal requests, support enquiries
Automated technical collection	Cookies, session logs, IP address capture, device fingerprinting for fraud prevention
Payment processors	Transaction confirmation data passed back to ea9999 by bKash, Nagad, Rocket, Upay, and banking partners
Game Providers	Game session results, RTP logs, and game event data from Pragmatic Play, Evolution Gaming, Spribe, and other integrated studios
Identity verification services	Confirmation data from third-party KYC providers used to validate identity documents
Fraud & risk systems	Risk scores, device reputation data, and velocity signals from internal and third-party risk tools

5. Legal Basis for Processing

ea9999 processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity. Processing required to open and manage your Account, process deposits and withdrawals, settle bets, apply bonuses, and deliver the Platform's core gaming and betting services.
• Legal obligation. Processing required to comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and fraud prevention duties.
• Legitimate interests. Processing carried out in pursuit of ea9999's legitimate business interests, including Platform security, fraud detection, responsible gaming monitoring, and improving the user experience — provided those interests are not overridden by your own privacy rights.
• Consent. Processing for which you have given specific, informed, and freely given consent, such as receiving promotional communications and marketing materials. You may withdraw consent at any time by contacting [email protected] or updating your notification preferences within your Account settings.

6. How We Use Your Data

ea9999 uses the personal data collected for the following purposes:

• Account management. Creating, maintaining, and securing your Player Account; authenticating logins; and managing Account preferences and settings.
• Service delivery. Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partner banks; settling bets and casino game outcomes; applying bonuses and promotions to your Account.
• Identity & age verification. Verifying that you are aged 18 or above and confirming the accuracy of the personal information you provide, in compliance with ea9999's KYC obligations.
• Fraud prevention & security. Detecting and preventing unauthorised access, duplicate accounts, money laundering, bonus abuse, collusion, and other fraudulent or prohibited activities.
• Responsible gaming. Monitoring gaming patterns to identify potential problem gambling indicators; applying Player-requested limits, cooling-off periods, and self-exclusion arrangements; and fulfilling our obligations under responsible gaming policies.
• Customer support. Responding to enquiries, resolving disputes, processing complaints, and maintaining records of support interactions for quality and compliance purposes.
• Marketing communications. Sending promotional offers, bonus notifications, tournament invitations, and Platform updates to Players who have opted in to receive such communications. You may opt out at any time.
• Platform improvement. Analysing aggregated and anonymised usage data to improve Platform performance, game selection, user interface design, and overall player experience.
• Legal & regulatory compliance. Retaining records as required by applicable law; responding to lawful requests from regulatory or law enforcement authorities; and defending ea9999's legal rights in the event of disputes.

7. Data Sharing

ea9999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the following limited circumstances:

• Payment service providers. Your payment method details are shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment processors solely to facilitate deposit and withdrawal transactions. Each payment provider operates under its own privacy policy and data security standards.
• Game Providers. Game session data (game ID, stake, outcome, session duration) is shared with integrated Game Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable game delivery, RTP auditing, and technical support. Game Providers do not receive your identity or financial data beyond what is technically necessary for game integration.
• Identity verification partners. Where a third-party KYC verification service is used to authenticate your identity documents, the minimum necessary data is shared with that provider under a strict data processing agreement.
• Fraud prevention & risk services. Device and behavioural signals may be shared with third-party fraud prevention providers for the sole purpose of protecting the Platform and its Players from fraudulent activity.
• Legal and regulatory authorities. ea9999 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or a lawful order, or where disclosure is necessary to protect the rights, property, or safety of ea9999, its Players, or the public.
• Business transfers. In the event of a merger, acquisition, or sale of substantially all assets of ea9999, Player data may be transferred to the successor entity, subject to the same privacy protections described in this policy. Players will be notified of any such transfer in advance.

All third parties with whom ea9999 shares personal data are required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection obligations.

8. Cookies & Tracking Technologies

The ea9999 Platform uses cookies and similar tracking technologies to deliver and improve its services. The categories of cookies used are as follows:

• Strictly necessary cookies. These cookies are essential for the Platform to function. They enable session management, login authentication, security protections, and core betting/gaming functionality. These cookies cannot be disabled without impairing the Platform's operation.
• Performance & analytics cookies. These cookies collect anonymised data about how Players navigate and interact with the Platform — including which pages are visited most frequently, where errors occur, and how long sessions last. This data is used exclusively to improve Platform performance and user experience.
• Functional cookies. These cookies remember your preferences — such as notification settings, language, and responsible gaming limits — so that you do not need to re-enter them each time you log in.
• Marketing & targeting cookies. With your consent, these cookies may be used to deliver promotional communications and track the effectiveness of ea9999's marketing activities. You may withdraw consent for marketing cookies at any time by updating your Account preferences or contacting [email protected].

Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent the Platform from functioning correctly. Disabling performance or functional cookies will not prevent access to core Platform features but may reduce the quality of your experience.

9. Data Retention

ea9999 retains your personal data for as long as your Account is active and for a period thereafter as required by legal, regulatory, and operational obligations. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your Account's active life and for a minimum of five (5) years following Account closure, in compliance with applicable record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, as required under anti-money laundering legislation and financial record-keeping standards applicable to the Platform's operations.
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process or Account closure, whichever is later.
• Support and communications records: Retained for three (3) years following resolution of the relevant support interaction or complaint.
• Marketing consent records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, as evidence of the consent history.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual Player. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes.

10. Data Security

ea9999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• SSL/TLS encryption across all data transmissions between your device and the ea9999 Platform, ensuring that data in transit cannot be intercepted or read by third parties.
• Encryption at rest for sensitive data categories including payment details, identity documents, and account credentials stored in ea9999's databases.
• Access controls ensuring that personal data is accessible only to ea9999 staff and authorised systems that have a legitimate need to process it for the purposes described in this Privacy Policy.
• Two-factor authentication (2FA) available to Players for additional Account security at login.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities in the Platform's infrastructure.
• Incident response procedures that enable ea9999 to detect, contain, and report data security incidents promptly, including notification to affected Players where required.

While ea9999 takes reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your own Account credentials, as described in the Terms & Conditions.

11. Your Rights

As a Player on the ea9999 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Privacy Request — [Your Account Username]":

• Right of access. You have the right to request a copy of the personal data ea9999 holds about you, along with information about how it is being processed.
• Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data held about you. Some data can be updated directly within your Account settings.
• Right to erasure. You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to ea9999's legal obligations to retain certain records as described in Section 9.
• Right to restriction. You may request that ea9999 restricts the processing of your personal data in certain circumstances while a dispute regarding its accuracy or the lawfulness of its processing is resolved.
• Right to data portability. Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that ea9999 provides your personal data in a structured, commonly used, machine-readable format.
• Right to object. You have the right to object to processing of your personal data where ea9999 relies on legitimate interests as the legal basis, and where your individual circumstances justify such an objection.
• Right to withdraw consent. Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ea9999 will respond to all verifiable data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days with notice to you.

12. Children's Privacy

The ea9999 Platform is strictly intended for adults aged 18 years and above. ea9999 does not knowingly collect, process, or retain personal data from individuals under the age of 18. Age verification is conducted during the registration process and may be supplemented by documentary KYC verification at any time.

If ea9999 becomes aware that personal data has been collected from a minor, the relevant Account will be immediately suspended, all associated data will be securely deleted, and any balance will be held pending investigation. If you have reason to believe that a minor has registered an Account on the Platform, please contact [email protected] immediately.

13. Third-Party Links

The ea9999 Platform may contain references to third-party services such as Game Providers and payment processors. While ea9999 exercises care in selecting trusted partners, this Privacy Policy applies solely to personal data collected and processed by ea9999 through the Platform. ea9999 is not responsible for the privacy practices of third-party services, and Players are encouraged to review the privacy policies of any external service they interact with.

14. Policy Amendments

ea9999 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, legal obligations, or Platform functionality. Material updates will be communicated to Players via a notice displayed at login for a minimum of seven (7) days prior to the revised policy taking effect.

The effective date and version number at the top of this document indicate the current version in force. The most current version of this Privacy Policy is always accessible at ea9999.app/privacy-policy. Archived prior versions are available upon written request to [email protected].

15. Contact

For all privacy-related enquiries, data rights requests, or concerns regarding ea9999's handling of your personal data, please contact the ea9999 privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Data Privacy Request — [Your Account Username]"
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Acknowledgement: Within 48 hours of receipt
• Substantive response: Within 30 calendar days of receipt

ea9999 is committed to resolving all privacy enquiries fairly and promptly. If you are not satisfied with ea9999's response to a privacy concern, you retain the right to escalate your complaint to the appropriate data protection authority in your jurisdiction.