Your privacy matters to ea9999. This policy explains exactly what personal data we collect, why we collect it, how it is used, and the controls you have over your own information.
ea9999 operates the online casino and sports betting platform accessible at ea9999.app (the "Platform"). This Privacy Policy describes how ea9999 collects, processes, stores, shares, and protects the personal data of individuals who visit, register on, or interact with the Platform (collectively, "Players" or "you").
By accessing the Platform and creating an Account, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This Privacy Policy should be read alongside ea9999's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Together these documents govern your relationship with ea9999.
ea9999 is committed to handling your personal data with integrity, transparency, and care. We collect only the data that is genuinely necessary for the operation of the Platform and the delivery of services to Players in Bangladesh, and we do not sell or rent your personal information to third parties for their own marketing purposes under any circumstances.
For the purposes of this Privacy Policy, ea9999 is the data controller responsible for your personal information collected through the Platform. All questions, requests, and formal complaints regarding the handling of your personal data should be directed to:
ea9999 has designated a point of contact within the support team who is responsible for coordinating responses to data privacy enquiries. All requests will receive an acknowledgement within 48 hours and a substantive response within 30 calendar days.
ea9999 collects personal data in several categories, each of which is described below:
ea9999 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data unless directly relevant to a responsible gaming or self-exclusion request, in which case processing is limited strictly to the minimum necessary for that purpose.
ea9999 collects your personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, deposit/withdrawal requests, support enquiries |
| Automated technical collection | Cookies, session logs, IP address capture, device fingerprinting for fraud prevention |
| Payment processors | Transaction confirmation data passed back to ea9999 by bKash, Nagad, Rocket, Upay, and banking partners |
| Game Providers | Game session results, RTP logs, and game event data from Pragmatic Play, Evolution Gaming, Spribe, and other integrated studios |
| Identity verification services | Confirmation data from third-party KYC providers used to validate identity documents |
| Fraud & risk systems | Risk scores, device reputation data, and velocity signals from internal and third-party risk tools |
ea9999 processes your personal data on one or more of the following legal grounds depending on the specific processing activity:
ea9999 uses the personal data collected for the following purposes:
ea9999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the following limited circumstances:
All third parties with whom ea9999 shares personal data are required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection obligations.
The ea9999 Platform uses cookies and similar tracking technologies to deliver and improve its services. The categories of cookies used are as follows:
Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent the Platform from functioning correctly. Disabling performance or functional cookies will not prevent access to core Platform features but may reduce the quality of your experience.
ea9999 retains your personal data for as long as your Account is active and for a period thereafter as required by legal, regulatory, and operational obligations. The following general retention guidelines apply:
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual Player. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes.
ea9999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
While ea9999 takes reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your own Account credentials, as described in the Terms & Conditions.
As a Player on the ea9999 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Privacy Request — [Your Account Username]":
ea9999 will respond to all verifiable data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days with notice to you.
The ea9999 Platform is strictly intended for adults aged 18 years and above. ea9999 does not knowingly collect, process, or retain personal data from individuals under the age of 18. Age verification is conducted during the registration process and may be supplemented by documentary KYC verification at any time.
If ea9999 becomes aware that personal data has been collected from a minor, the relevant Account will be immediately suspended, all associated data will be securely deleted, and any balance will be held pending investigation. If you have reason to believe that a minor has registered an Account on the Platform, please contact [email protected] immediately.
The ea9999 Platform may contain references to third-party services such as Game Providers and payment processors. While ea9999 exercises care in selecting trusted partners, this Privacy Policy applies solely to personal data collected and processed by ea9999 through the Platform. ea9999 is not responsible for the privacy practices of third-party services, and Players are encouraged to review the privacy policies of any external service they interact with.
ea9999 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, legal obligations, or Platform functionality. Material updates will be communicated to Players via a notice displayed at login for a minimum of seven (7) days prior to the revised policy taking effect.
The effective date and version number at the top of this document indicate the current version in force. The most current version of this Privacy Policy is always accessible at ea9999.app/privacy-policy. Archived prior versions are available upon written request to [email protected].
For all privacy-related enquiries, data rights requests, or concerns regarding ea9999's handling of your personal data, please contact the ea9999 privacy team using the details below:
ea9999 is committed to resolving all privacy enquiries fairly and promptly. If you are not satisfied with ea9999's response to a privacy concern, you retain the right to escalate your complaint to the appropriate data protection authority in your jurisdiction.
ea9999's approach to data privacy is built around six core principles that govern every decision about how your personal information is collected, used, and safeguarded.
ea9999 collects personal data only for clearly defined, legitimate purposes — account management, payment processing, KYC compliance, and Platform security. Data is never used beyond those stated purposes without fresh consent or a lawful basis for doing so.
We collect the minimum data needed for each purpose. ea9999 does not request information that is not directly relevant to operating your Account, verifying your identity, processing BDT payments, or keeping the Platform safe and compliant.
SSL/TLS encryption, encrypted data storage, strict access controls, and regular independent security audits are standard practice at ea9999 — not optional add-ons. Your payment details and identity documents receive the highest level of protection available.
ea9999 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Data shared with our partners — payment processors and Game Providers — is strictly limited to what those partners need to deliver their specific service.
Your rights to access, correct, delete, restrict, and port your personal data are fully recognised by ea9999. Submit a request to [email protected] and receive a substantive response within 30 days — no unnecessary delays, no unexplained refusals.
This Privacy Policy is written in plain, formal English so that every ea9999 Player in Bangladesh understands exactly what data is collected and why. There are no hidden data practices. What you read here is what we do — nothing more, nothing less.
Your privacy is protected every step of the way. Browse ea9999's full range of casino games, cricket betting markets, and slots — all in BDT, all secured by SSL encryption. 18+ only. Play responsibly.
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